Frequently Asked Questions
What types of products does Sywora offer?
Sywora specializes in a curated selection of innovative products designed to enhance everyday living. Our offerings include items such as the Eelhoe Fresh Breath Spray for on-the-go freshness and 5 Blade Herb Scissors for effortless meal preparation.
How can I place an order on your website?
To place an order, simply browse our product selection, add your desired items to the cart, and proceed to checkout. You will be prompted to enter your shipping and payment information to complete your purchase.
What is your shipping policy?
We currently ship to the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA). Orders within the UAE typically arrive within 2 to 5 business days, while orders to Saudi Arabia may take 4 to 7 business days. We offer free shipping on orders above AED 150 / SAR 150.
What is your return policy?
Sywora has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You can initiate a return by contacting us at support@sywora.com.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to follow your package in real time.
What should I do if my order arrives damaged or incomplete?
If your order arrives damaged or incomplete, please contact our support team at support@sywora.com within 48 hours of receiving the package. We will assist you in resolving the issue.
Do you offer exchanges?
The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.
What payment methods do you accept?
We accept various payment methods, including credit cards and digital wallets. Please check our checkout page for the full list of accepted payment options.
How can I contact customer support?
You can reach our customer support team via email at support@sywora.com. We are available to assist you with any inquiries or concerns you may have.